Refund Policy

Last updated: July 17, 2026

1. Overview

This Refund Policy applies to digital products sold by ZBENS (zbens.com), including HDRECOVER Pro licenses. HDRECOVER follows a “verify free, pay to recover” model: you can scan and preview files with the free edition before purchasing Pro.

2. Eligibility for a Refund

Within 14 days of purchase, you may request a full refund if any of the following apply:

  • We fail to deliver a working license activation and cannot resolve it within a reasonable time
  • You were charged more than once for the same order, or charged an incorrect amount
  • The product description was materially inaccurate compared to what was delivered

3. Non-Refundable Situations

  • The Pro license was successfully activated and the software works as described
  • Specific files could not be recovered due to disk damage, overwriting, or severe filesystem corruption (please preview with Free before buying)
  • Change of mind after a working license has been delivered
  • Requests submitted after the 14-day window
  • Fraud, abuse, or violation of our Terms of Service

4. How to Request a Refund

Email matt@zbens.com with:

  • Order / Paddle receipt number
  • Email used at checkout
  • A short description of the issue and any relevant screenshots

We typically respond within 3–5 business days. Approved refunds are returned to the original payment method; bank timing may vary.

5. Payment Provider

When checkout is handled by Paddle (or another Merchant of Record), some refund requests may also be processed through their buyer support channels. Applicable consumer laws and the payment provider’s policies still apply.

6. Contact

Billing and refunds: matt@zbens.com
Pricing: https://zbens.com/pricing.html